
Transformation Leader
5 days ago
Job Overview
This is a high-level position that requires strong leadership and governance skills to drive revenue growth and manage performance metrics in a region.
The role involves owning business-critical initiatives such as product launches, process improvements, category expansion, and vendor management.
You will be accountable for ensuring compliance with standard operating procedures (SOPs) across on-ground teams and identifying operational control gaps that impact service quality, timelines, or cost.
Key Responsibilities
City Governance & SOP Adherence
- Drive Compliance: Ensure adherence to process frameworks across design, execution, vendor, and experience functions.
- Routine Governance Checks: Conduct regular checks to ensure compliance with SOPs and identify areas for improvement.
Risk & Non-Compliance Management
- Monitor Risks: Identify and resolve governance risks related to financial, operational, or service quality issues.
- Non-Compliance Management: Proactively address non-compliance or deviations related to internal stakeholders.
Audit Readiness & Documentation
- Maintain Documentation: Ensure all project, partner, and compliance documentation is up-to-date and audit-ready.
- Track Metrics: Monitor and update governance metrics through structured dashboards and trackers.
Stakeholder & Partner Coordination
- Liaise with Teams: Work closely with city ops, design teams, and PMs to reinforce a governance-first mindset.
- Partner Coordination: Collaborate with partners to ensure clarity on compliance expectations and accountability.
Reporting & Escalation Management
- Prepare Reports: Prepare city-level compliance reports and governance scorecards for business reviews.
- Escalate Issues: Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
Required Skills:
- Leadership: Strong leadership and people management skills, including direct team reporting.
- Communication: Excellent written and oral communication skills.
- Analytical Ability: Structured thought process and strong analytical ability.
- Industry Knowledge: Deep understanding of interior fit-out industry processes, market trends, etc.
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