Customer Service Representative

2 weeks ago


Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a highly motivated and customer-focused professional to deliver exceptional service, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via various communication channels.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate information by utilizing the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to achieve customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow established communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for issue resolution.

Requirements:

  • Proven experience in customer support or client service is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is beneficial.


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