
Customer Service Representative
2 weeks ago
Job Overview:
We are seeking a highly motivated and customer-focused professional to deliver exceptional service, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels.
- Identify and resolve customer issues efficiently while maintaining a positive attitude.
- Provide accurate information by utilizing the right tools and resources.
- Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
- Collaborate with internal teams to achieve customer satisfaction.
- Escalate unresolved issues to the appropriate departments as necessary.
- Follow established communication procedures, guidelines, and policies.
- Contribute to team goals and meet or exceed personal targets for issue resolution.
Requirements:
- Proven experience in customer support or client service is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; a college degree is beneficial.
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