Customer Support Specialist

9 hours ago


Bikaner, Rajasthan, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a professional to fill the role of Customer Support Specialist. This is an exciting opportunity for someone who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Respond, diagnose, and resolve customer inquiries via phone, email, and chat platforms.
  • Maintain high response and resolution speeds as defined by Service Level Agreements (SLAs).
  • Ensure high customer satisfaction scores and adhere to quality standards in 90% of cases.
  • Utilize existing knowledge bases to provide customer-facing root cause assessments.
  • Provide customer-facing bug progress summaries using available tools and platforms.

Mandatory Skills:

  • Excellent communication skills (verbal and written)
  • Proficient typing skills (60-80 WPM)
  • Troubleshooting experience with complex issues and SOP documents
  • Support experience with methodologies, case lifecycles, and analytical skills
  • Knowledge of ticketing tools and ITIL principles

Desirable Qualifications:

  • 6+ months of experience in infrastructure, storage, or service desk environments
  • Hands-on experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet)
  • Google Workspace Administrator certification is a significant advantage


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