Customer Support Team Member

2 weeks ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 14,200 - ₹ 35,10,000
Job Role: Customer Support Specialist

The Customer Support Specialist will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Key Responsibilities:
  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist customer success managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and customer support processes.
Required Skills and Qualifications:
  • High Agency: You take initiative, make decisions, and tackle challenges proactively.
  • Communication Champion: You communicate with clarity, professionalism, and empathy.
  • Detail Detective: You have a keen eye for detail and excel at solving problems.
  • Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: You collaborate enthusiastically and are always eager to learn and grow.

This is a full-time internship opportunity so expect to work for 9 hours including 1 hour of break. The internship duration is a minimum of 9 months.

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