ServiceNow Virtual Agent Architect

5 days ago


Bengaluru, Karnataka, India Wipro Full time

Job Description:

We are seeking a highly skilled ServiceNow Virtual Agent Developer to join our team at Wipro.

About the Role:

This is an exciting opportunity for a ServiceNow expert to design, develop, and implement virtual agents that automate business processes and enhance user experience.

Key Responsibilities:

  • Design and develop virtual agent topics, NLU models, and cluster solutions for predictive intelligence
  • Develop hands-on experience in integration using REST/SOAP APIs and Flow Designer
  • Collaborate with cross-functional teams to gather requirements and implement solutions
  • Prepare process and procedure documentation, training delivery teams about new processes and tools
  • Oversee update sets, facilitate UAT, conduct testing, and deploy to Production instance

Requirements:

  • 4+ years of ServiceNow development experience
  • Good understanding of JavaScript, CSS, Server Side and Client-Side Scripting, Script Includes, Business Rules
  • Hands-on experience in ServiceNow platform and portal
  • Certification: CSA is mandatory. CAD, ITSM, and Micro certification on Virtual Agent is an add-on

What We Offer:

  • A competitive salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on experience
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Benefits:

  • Health insurance
  • Retirement plan
  • Paid time off

Location:

PAN India



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