
ServiceNow Platform Administrator and Developer
2 days ago
We are seeking a highly skilled ServiceNow platform specialist to administer and develop our IT service management system.
">Key Responsibilities:">- ">
- Administer the ServiceNow platform across various modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.">
- Design and develop catalog items, approval workflows, dynamic forms, and SLAs.">
- Implement integrations with third-party systems.">
- Set up and track metrics such as ticket volumes, deflection rates, module usage, and SLA performance.">
- Lead instance upgrades, patch management, and clone processes.">
- Collaborate with stakeholders to define and streamline workflows.">
- Maintain compliance and governance through audit preparation, documentation, and training.">
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- Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.">
- Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.">
- Proficiency in setting up and tracking metrics.">
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- A minimum of 7 years administering the ServiceNow platform.">
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