Support Platform Professional

3 days ago


Jodhpur, Rajasthan, India beBeeCertification Full time ₹ 80,00,000 - ₹ 1,20,00,000
Technical Support Specialist Role Overview

At our organization, we are seeking an experienced Technical Support Specialist to ensure the smooth operation of our ServiceNow environment.

This role involves providing technical support and performing routine maintenance tasks to maintain a stable and operational platform. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management principles, and general IT operations.

  • Troubleshooting incidents and resolving service requests related to the ServiceNow platform is crucial.
  • Performing routine maintenance tasks and system upgrades ensures the platform remains stable and operational.
Key Responsibilities:
  • Provide end-user support, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and regulations.
Requirements and Qualifications:
  • ServiceNow Certified System Administrator (CSA) certification is required.
  • 5 years of experience in Information Technology operations is necessary.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure is essential.
  • Familiarity with IT security policies is necessary.
  • A Bachelor's degree in Information Technology or Computer Science is preferred.


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