Customer Success Strategist

7 days ago


Hyderabad, Telangana, India Thomson Reuters Full time
About the Role:

As a trusted advisor and strategic partner, you will play a vital role in driving customer success and growth by leveraging your business acumen, product expertise, and exceptional communication skills.

Key Areas of Focus:
  • Business Insight and Strategic Guidance: Develop a deep understanding of each customer's unique business goals, challenges, and industry trends, and use this knowledge to provide tailored guidance and strategic recommendations that align our product with their objectives.
  • Product Mastery and Solutioning: Demonstrate a thorough understanding of our product's capabilities and limitations and use this expertise to identify and recommend solutions that address specific customer needs and use cases.
  • Product Adoption and Enablement: Collaborate with customers to ensure a seamless implementation and adoption of our product, providing regular training and support to ensure they achieve maximum value from their subscription.

About You:
A minimum 4 years of relevant industry experience in customer success, SaaS platform utilization, and/or post-sales consulting, with a proven track record of delivering exceptional customer experiences, driving revenue growth, and building long-term partnerships.

What's in it For You:
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through flexible work environments that celebrate diversity and inclusion.

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