Customer Service Representative

4 weeks ago


Jaipur, Rajasthan, India Pactpulsesolutions Full time

Company Overview

PactPulse Solutions is a comprehensive business solutions company that empowers businesses across various industries with its wide range of services, including marketing, hiring, web development, branding, and consulting.

Job Overview

We are seeking a skilled Telecaller Intern to join our dynamic team at PactPulse Solutions. As a Telecaller Intern, you will gain practical experience and enhance your communication skills while contributing to our company's growth.

Key Responsibilities

  • Make outbound calls to potential customers to explain our company's services and address their inquiries
  • Handle customer concerns and resolve issues promptly and efficiently
  • Maintain and update customer databases with accurate information
  • Collaborate with the sales team to achieve targets and provide feedback to improve customer service processes
  • Participate in team meetings and training sessions to stay updated on company policies and procedures

Requirements

  • Excellent communication skills with strong customer service abilities
  • Proficient in phone etiquette and basic sales skills with an ability to convince clients
  • Effective problem-solving capabilities for handling customer queries and good time management skills for balancing multiple calls
  • Active listening skills to understand customer needs and ability to work well in a team environment


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