Customer Service Representative
4 weeks ago
Company Overview
PactPulse Solutions is a comprehensive business solutions company that empowers businesses across various industries with its wide range of services, including marketing, hiring, web development, branding, and consulting.
Job Overview
We are seeking a skilled Telecaller Intern to join our dynamic team at PactPulse Solutions. As a Telecaller Intern, you will gain practical experience and enhance your communication skills while contributing to our company's growth.
Key Responsibilities
- Make outbound calls to potential customers to explain our company's services and address their inquiries
- Handle customer concerns and resolve issues promptly and efficiently
- Maintain and update customer databases with accurate information
- Collaborate with the sales team to achieve targets and provide feedback to improve customer service processes
- Participate in team meetings and training sessions to stay updated on company policies and procedures
Requirements
- Excellent communication skills with strong customer service abilities
- Proficient in phone etiquette and basic sales skills with an ability to convince clients
- Effective problem-solving capabilities for handling customer queries and good time management skills for balancing multiple calls
- Active listening skills to understand customer needs and ability to work well in a team environment
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