WFO Technical Specialist

2 weeks ago


Cochin, Kerala, India beBeeEngineer Full time ₹ 10,00,000 - ₹ 15,00,000
Verint Engineer Job Description

We are seeking a skilled Verint Engineer to play a pivotal role in our organization.

  • Key Responsibilities:
  • Design, build, deploy, and configure WFO platforms across various environments
  • Consult with clients to extract business requirements
  • Develop and review best practice implementation processes
  • Provide on-site and remote support for hardware and operating system problems
  • Perform application upgrades on WFO servers

Requirements:

  • Verint Work Force Optimization Certification
  • Minimum 5 years technical experience with Windows and Active Directory system administration
  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices
  • Knowledge of Microsoft Windows Server operating systems and network topology
  • Knowledge of Linux OS's and associated technologies

Desirable Qualifications:

  • Knowledge of Work Force Management or Analytics
  • VMware knowledge
  • Knowledge of Apache web servers and SSL certificates


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