Business Process Optimization Leader

2 days ago


Mohali, Punjab, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 45,00,000
Team Leadership Position

Job Description:

The Team Lead will be responsible for overseeing the rostering process to optimize resource allocation and minimize losses. This includes conducting KPI monitoring and CSAT analysis to identify areas for improvement.

Responsibilities:

  • Optimize resource allocation to meet business objectives.
  • Conduct regular performance reviews to ensure targets are met within service level agreements.
  • Develop strategies to reduce turnover rates through effective team management practices.

Requirements:

  • Graduation is mandatory.
  • Minimum 3 years of experience in customer-facing roles, with at least 1.5 years of experience as a Team Lead.

Essential Skills:

  • Strong understanding of key performance indicators (KPIs) such as Average Handling Time, Service Level Agreement, Attrition, and Customer Satisfaction.
  • Excellent leadership and communication skills.

Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth and development.

Interested candidates can reach out for more information.



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