Customer Service Transformation Leader
1 day ago
Job Description
As a senior leader in Customer Service and Sales Support operations, you will play a key role in driving organizational transformation, change management, and stakeholder engagement. You will be responsible for overseeing the end-to-end customer service and sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfillment.
You will collaborate with cross-functional teams to ensure alignment on order priorities, timelines, and product availability. Additionally, you will monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.
The ideal candidate is a proactive, deadline-driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success, and continuously thinking outside the box to optimize new or existing processes.
This role requires a global mindset, ability to understand and adapt to cultural nuances and global business practices. You should have a customer-centric approach, prioritizing client satisfaction and proactively addressing their needs.
Key competencies include transformational leadership, drive innovation and navigate complexity to achieve organizational goals. Resilience is also essential as you will thrive in a dynamic environment with competing priorities.
Technical skills required include knowledge of SAP environment, advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage. Experience working in a similar Shared Services Centre setup is highly desirable.
-
Service Delivery Leader
6 days ago
Mohali, Punjab, India beBeeTransformation Full time US$ 90,000 - US$ 1,20,000Job Title: Service Delivery LeaderThis role involves overseeing a team that provides comprehensive service delivery across multiple functions, including Credit Compliance, Cash Application, Order Management, Billing, Collections, Disputes Management, and Controls Adherence.Key Responsibilities:Develop and implement process improvements to enhance efficiency...
-
Customer Service Excellence Manager
2 days ago
Mohali, Punjab, India beBeeLeadership Full time ₹ 45,00,000Job TitleAmbitious Team Leader Required to Drive Excellence in Customer Service As a seasoned professional with expertise in customer service, you will be responsible for leading a high-performing team and driving business results through exceptional leadership and strategic planning. About the RoleYou will oversee the rostering process, ensuring optimal...
-
Mohali, Punjab, India Influx Service Full timeJob descriptionJob Title Voice Process Executive US Experience 0-5 Years Freshers can apply Job Summary We are seeking a Voice Process Executive US to handle inbound and outbound calls for our international clients based in the United States The ideal candidate should have excellent English communication skills a customer-centric approach and a...
-
Customer Service Representative
4 days ago
Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000Role OverviewWe seek a detail-oriented individual to join our customer service and sales team. The ideal candidate will make outbound calls, provide information, schedule appointments, promote plans, and capture accurate data.About Our HVAC ProcessOur company has been managing the HVAC process for over two years. Our India-based team handles complete...
-
Customer Service Coordinator
6 days ago
Mohali, Punjab, India beBeeCustomerService Full time ₹ 15,000 - ₹ 20,000Customer Service Coordinator Job OverviewWe are seeking a skilled Customer Service Coordinator to manage front office operations with efficiency and professionalism.The ideal candidate will possess excellent communication skills, be well-versed in computer applications, and have a pleasant personality.Main Responsibilities:Coordinate customer service...
-
Customer Service Representative
3 days ago
Mohali, Punjab, India beBeeTeleCaller Full time ₹ 2,00,000 - ₹ 4,00,000Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner.Contact clients to discuss their needs and deliver exceptional service.Field customer inquiries and respond to concerns with...
-
Customer Service Representative
3 weeks ago
Mohali, Punjab, India Charger Logistics Inc Full timeCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are looking for dynamic individuals with a passion for helping people to join our team. We...
-
Customer Service Representative
3 weeks ago
Mohali, Punjab, India Charger Logistics Inc. Full timeJob DescriptionCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are looking for dynamic individuals with a passion for helping people to join...
-
Digital Content Leader
3 days ago
Mohali, Punjab, India beBeeContent Full time ₹ 90,00,000 - ₹ 1,20,00,000Job Title:Digital Content StrategistAbout the Role:Everise is a global leader in customer experience and business transformation services. We are seeking a Digital Content Strategist with expertise in performance marketing to drive our digital presence.This role will combine content creation with performance-driven strategies to enhance brand visibility and...
-
Customer Service Representative
7 days ago
Mohali, Punjab, India beBeeRepresentative Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team.
