Examination Service Delivery Specialist

2 weeks ago

Hyderabad Secunderabad Telangana Pune Chennai, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview

This role is focused on delivering high-quality examination services to customers worldwide.

Key Responsibilities:

  • Ensure operational excellence in examination planning and delivery, adhering to global and board-specific procedures.
  • Responsible for the secure storage of all required data and materials, ensuring compliance with relevant policies and regulations.
  • Coordinate resources efficiently, taking into account peak activity periods and external factors that may influence operations.
  • Manage exam material and information storage, ensuring it meets all procedures and policies.
  • Support examinations logistics, operations, and delivery by providing pre- and post-examination support.
  • Coordinate first-level customer and vendor communications.
  • Complete financial tasks as per British Council guidelines and provide accurate financial information when requested.
  • Adhere to service level agreements and turnaround times as per customer service standards.

Requirements:

  • Strong understanding of examination logistics and operations.
  • Ability to coordinate multiple stakeholders and resources.
  • Excellent communication and interpersonal skills.
  • Proven ability to work under pressure and meet deadlines.
  • Knowledge of quality control, compliance, equality, diversity, and inclusion principles.

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