Service Delivery Expert

23 hours ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana Pune, India beBeeServiceDelivery Full time US$ 90,000 - US$ 1,20,000
Service Delivery Specialist

We are seeking an experienced Service Delivery Specialist to enhance our IT service management processes. In this role, you will be responsible for applying best practices to optimize IT service delivery and continuous improvement across various IT services.

Key Responsibilities:

  • Apply in-depth knowledge of ITIL frameworks and principles to optimize IT service delivery processes.
  • Contribute to the design, implementation, and improvement of IT services, including Incident Management, Problem Management, Change Management, Release Management, and Service Level Management.
  • Ensure adherence to established procedures and best practices across all IT operations.
  • Participate in process audits and identify areas for improvement in service delivery.
  • Develop and maintain documentation for ITIL processes, policies, and procedures.
  • Collaborate with various IT teams to ensure seamless service operation and alignment with ITIL standards.
  • Facilitate training and awareness programs on ITIL concepts for relevant stakeholders.
  • Monitor key performance indicators (KPIs) related to IT service management and generate reports for continuous service improvement.

Skill Requirements:

  • Strong knowledge and practical experience with ITIL frameworks and principles.
  • Understanding of key ITIL processes (e.g., Incident, Problem, Change, Release, Service Level Management).
  • Ability to identify process gaps and recommend improvements.
  • Excellent communication skills, both verbal and written, for documentation and stakeholder interaction.
  • Strong analytical and problem-solving abilities.
  • Experience in IT service delivery environments.
  • ITIL certification is highly desirable.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

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