
Help Desk Customer Support Specialist
2 days ago
We're looking for a skilled communicator fluent in multiple languages to join our team as an Associate – Help Desk.
Key Responsibilities:- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with internal teams to resolve service-related issues
- Ensure adherence to performance metrics
- Act as a liaison between end-users and technical teams for complex queries
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in English
- Ability to work in a rotational shift environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
We offer a dynamic and supportive work environment that fosters growth and development. If you have the skills and passion to deliver exceptional customer experiences, we encourage you to apply.
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