Help Desk Specialist

3 days ago

Kottayam, Kerala, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,00,000
Customer Service Representative

We are seeking a dedicated and customer-focused professional to handle inbound and outbound calls, address customer inquiries, provide accurate information, and ensure a positive customer experience.

Main Responsibilities:
  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
Key Qualifications:
  • Graduate or Diploma (any discipline)
  • 0–2 years of experience in customer service (voice process). Freshers welcome
  • Excellent verbal communication skills in English
  • Good listening skills, patience, and empathy when dealing with customers
  • Basic computer knowledge (MS Office, Email, CRM tools)
About the Role:

This is an exciting opportunity to join our team and make a meaningful impact on our customers' experiences. As a customer service representative, you will play a crucial role in ensuring our customers receive exceptional support and service.

What We Offer:

We offer a competitive salary, comprehensive training, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply.

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