
Subscription Management Expert
3 days ago
We are seeking a skilled professional to join our team as a Renewals Specialist.
The successful candidate will be responsible for managing customer renewals, ensuring timely and accurate processing of subscription products, and collaborating with sales and account managers to deliver exceptional customer experiences.
- Execute the entire subscription renewal lifecycle, from notifying customers to closing renewal opportunities.
- Assist customers in migrating to our ordering platform at the time of renewal.
- Identify and execute upsell opportunities within the customer base.
- Verify invoice accuracy and collaborate with Finance to collect payments.
- Analyze data trends to identify growth opportunities.
Key Requirements:
- Excellent verbal and written communication skills.
- High attention to detail with the ability to handle multiple tasks and responsibilities.
- Strong customer service, listening, and presentation skills.
- Bachelor's Degree or equivalent experience.
- Experience with SaaS-based applications is highly desirable.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
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