
Operations Manager
2 days ago
Job Title: Business Operations Director
Role Overview:
The business operations director plays a pivotal role in supporting daily sales activities, maintaining high productivity levels, and ensuring accurate execution of sales initiatives. This position is responsible for ensuring seamless coordination between dealers, vendors, and the sales team while managing backend operations, subscriptions, procurement, and reporting.
Key Responsibilities:
- Coordinate daily with dealers, vendors, and the sales team for operational requirements.
- Follow up on renewals and new acquisitions, ensuring timely order processing in the CRM.
- Manage subscriptions for major publications.
- Manage complaints and resolution.
- Oversee procurement and distribution of promotional materials and other related items.
- Manage backend team productivity, salary processing, and invoice management.
- Implement orders as per guidelines.
- Maintain accurate MIS tracking and prepare timely reports for management.
- Support other operational functions as required by the sales team.
Required Skills & Qualifications:
- Bachelor's degree in business administration, operations, or a related field.
- Minimum 6 years relevant experience in business operations.
- Experience in sales operations, coordination, or backend support roles.
- Proficiency in CRM systems and MS Office Suite (Excel, Word, PowerPoint).
- Experience in SAP and Salesforce.
- Proficiency in English and local language is a must.
- Strong coordination, communication, and follow-up skills.
- Ability to multitask and work under tight deadlines.
- Attention to detail and a problem-solving mindset.
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