Customer Relationship Manager Position Open

7 days ago


Palakkad, Kerala, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

  • We are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
Key Responsibilities
  1. Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  2. Process orders promptly after the customer reaches out and sends purchase confirmation.
  3. Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  4. Maintain detailed records of follow-ups and interactions.
  5. Generate reports on:
  6. Number of follow-ups conducted.
  7. Conversion rates from trials to purchases.
  8. Accounts suspended due to non-response.

Our company fosters a progressive culture, creativity, and a flexible work environment. We value diversity and respect integrity, experience, honesty, people, humanity, and passion for excellence.



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