Customer Relationship Specialist

1 day ago


Palakkad, Kerala, India beBeeRelationshipManager Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Building Customer Connections

We are seeking a skilled professional to establish and maintain strong relationships with customers in the real estate and housing sector.

This role involves acting as the primary point of contact for customers, handling their queries and providing accurate resolutions. The ideal candidate will have excellent interpersonal and negotiation skills to build trust with customers.

  • Key Responsibilities:
  • Act as the main point of contact for customers, responding promptly to their inquiries and concerns.
  • Develop and maintain effective communication channels with customers to ensure high satisfaction levels.
  • Collaborate with sales, CRM, and legal teams to streamline customer interactions and resolve issues efficiently.
  • Utilize CRM software to track customer interactions and maintain detailed records of their experiences.
  • Address and resolve customer complaints in a timely manner, ensuring a positive customer experience.
  • Analyse customer feedback to identify areas for improvement and provide insights for service enhancement.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Strong analytical mindset with the ability to interpret customer data and market trends.

Work Environment: Monday to Saturday, 9:30 AM to 6:30 PM.



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