Ecommerce Relationship Manager

2 days ago

Palakkad, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Key Responsibilities

  • Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries to provide timely resolutions and ensure customer satisfaction.
  • Maintain a deep understanding of the company's products and services to provide accurate information and solutions that meet customer needs.
  • Ability to listen to customers and resolve issues efficiently while maintaining a calm and professional demeanor.
  • Strong time management and multitasking abilities to manage multiple inquiries at once.
  • Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.

Benefits

  1. Work with a dynamic team that prioritizes innovation and growth.
  2. Contribute to delivering exceptional results and making a significant impact in e-commerce.

Requirements

  • Analytical Skills and Customer Retention expertise to drive business growth and customer loyalty.
  • Strong Communication Skills to effectively interact with customers and colleagues.
  • Customer Experience Enhancement capabilities to identify areas for improvement and implement solutions.
  • Excellent interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to multitask and prioritize effectively to manage competing demands and deadlines.
  • Bachelor's degree in Business Administration or related field as a minimum qualification.

Job Description:

This role is responsible for managing customer relationships, ensuring customer satisfaction. The ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth through effective relationship-building and problem-solving skills.

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