Virtual Care Coordinator Associate

2 weeks ago


Ahmedabad, Gujarat, India Cojective Labs Full time
Job Summary
We are seeking a detail-oriented and organized individual to join Cojective Labs as a Virtual Care Coordinator Associate. In this role, you will be responsible for providing exceptional customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively.

This position plays a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. As the primary point of contact for patients and families, you will address concerns, feedback, and inquiries with empathy and professionalism.

You will also coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. This includes facilitating virtual meetings between patients and healthcare Care Managers, scheduling, and ensuring all necessary parties are present and appointments run smoothly. Additionally, you will coordinate with clinical teams to schedule follow-up appointments and maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

The ideal candidate will possess excellent verbal and written communication skills, be fluent in English, Hindi, and Gujarati, and have at least 1 year of customer care or patient experience, handling inbound and outbound calls, preferably in healthcare. Prior experience in a receptionist or administrative role, preferably in a healthcare setting, is also desirable.

Key Responsibilities
• Provide exceptional customer service to patients through virtual channels
• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources
• Facilitate virtual meetings between patients and healthcare Care Managers
• Maintain accurate patient records and documentation in electronic health records (EHR) systems

Requirements
• Bachelor's degree in any field
• At least 1 year of customer care or patient experience, handling inbound and outbound calls, preferably in healthcare
• Fluent in English, Hindi, and Gujarati
• Prior experience in a receptionist or administrative role, preferably in a healthcare setting
• Excellent verbal and written communication skills

Compensation
We offer a competitive salary of $60,000 - $80,000 per annum, commensurate with experience.

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