Exceptional Service Leader

5 days ago

Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 14,50,000 - ₹ 18,20,000
Job Description">

As a senior service manager, you will play a key role in driving service excellence and ensuring the delivery of high-quality services to customers. The team is passionate about exploring opportunities for career advancement and professional development.

With a focus on innovation and creativity, we encourage new ideas, cutting-edge technologies, and innovative solutions to challenges. Our culture fosters continuous improvement and forward-thinking.

  • Deliver exceptional service and achieve contractual obligations globally.
  • Ensure Service Desk efficiency and effectiveness as one Global Service Desk.
  • Manage global account level headcount control and related commercial responsibility across all locations.
  • Actively promote projects and initiatives that improve service quality and efficiencies.
  • Responsible for business continuity during operational hours.
  • Hold relationships with key Delivery Leadership and Service Management personnel.
  • Lead Operation Managers and hold P&L accountability.
  • Customer interaction through onsite Service Managers and attending service review meetings.
  • Drive Continual Service improvements for cost reduction and benefits realization.
  • Escalate complex issues or complaints and provide support to team members.
  • Support service integration, new business activities, and contract renewals.
  • Actively manage Service Quality and ensure 'service excellence' ethos promoted.
  • Support GSD Objectives and Strategy.

To be successful in this role, you will require strong leadership and management skills, excellent communication and coaching abilities, and relevant experience in managing service desk teams.

Our ideal candidate will possess a bachelor's degree in information security, computer science, or a relevant field, along with 14+ years of experience in managing service desk teams, including 2+ years of leadership experience.

Required Skills and Qualifications">
  • SLA/KPI/OPI achievement
  • Feedback from management, peers, and customers
  • Effective issue escalation and opportunity identification
  • People management decisions aligned with performance management tools
  • Demonstrates relevant company values
  • End User Satisfaction (NPS, VoC, Cust Sat)
">

Achieving these qualifications demonstrates your commitment to delivering exceptional service and meeting customer expectations.

Benefits">

We offer a comprehensive benefits package, including competitive compensation, opportunities for professional growth and development, and a dynamic work environment.

Join our team and take advantage of these benefits while making a meaningful contribution to our organization's success.

Others">

As a senior service manager, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

Together, we will strive to exceed customer expectations and drive business success.

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