
Delivering Exceptional Service
1 day ago
Job Title: Service Excellence Manager
">This is a highly sought-after role for professionals who have a passion for delivering exceptional service and driving business growth. As a Service Excellence Manager, you will be responsible for leading cross-functional teams to develop and implement strategies that enhance the overall customer experience.
">The ideal candidate will have a deep understanding of modern application development methodologies and hands-on experience in at least one major enterprise platform (e.g., SAP, Oracle, Salesforce, Workday, or other supply chain platforms). They will also possess strong analytical, problem-solving, and influencing skills, as well as the ability to work collaboratively in a team environment and lead technical decisions.
">We are looking for a seasoned professional with expertise in application design, development methodologies, and full lifecycle development. The successful candidate will be a critical leader in ensuring delivery excellence and will play a key role in turning around challenged projects, establishing robust governance, and realigning technical programs with business objectives.
">Key Responsibilities:
">- ">
- Application Design & Development: Design, build, and configure complex applications to meet business process and application requirements.">
- Delivery Leadership & Governance: Proactively monitor application health, identifying risks and implementing corrective actions to prevent delivery challenges.">
- Stakeholder Engagement & Service Excellence: Exemplify Service Excellence by building and maintaining trust with internal and external stakeholders through structured communications and proactive engagement.">
Skills Required:
">- ">
- Proficiency in Service Excellence.">
- Proficiency in program and project management.">
- Hands-on experience in at least one major enterprise platform.">
- Expertise in application design, development methodologies, and full lifecycle development.">
- Strong analytical, problem-solving, and influencing skills.">
- Ability to work collaboratively in a team environment and lead technical decisions.">
Benefits:
">- ">
- A competitive salary and benefits package.">
- Ongoing training and professional development opportunities.">
- A dynamic and supportive work environment.">
About Us:
">We are a forward-thinking organization that values innovation, collaboration, and excellence. We offer a range of exciting career opportunities for professionals who are passionate about making a difference.
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