Central Support Team Lead
2 weeks ago
Key Responsibilities:
The Central Support Team Lead will be responsible for overseeing the daily operations of sellers, ensuring efficient functioning of assigned seller flex sites, and providing exceptional support to sellers and associates.
Key Deliverables:
- Monitor and improve seller performance, identifying areas for growth and implementing strategies for improvement.
- Develop and maintain strong relationships with field executives, sellers, and internal agencies to ensure seamless execution of operations.
- Provide education to associates, promoting first contact resolution and excellent seller experience.
- Drive opportunities for efficiency through daily floor observations and implement process improvements.
- Serve as the first point of contact for seller escalations and ANDON cases, providing timely and effective resolutions.
- Conduct weekly audits on seller cases and associate activities, providing coaching to improve performance.
- Liaise with partner teams for contingency management and holiday planning, ensuring seamless execution.
- Devise and deploy SOPs, analyze data, and propose features and processes to improve the seller experience.
- Coordinate with other departments for faster issue resolution, ensuring excellent communication and collaboration.
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Team Lead
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SAP Central Finance Implementation Lead
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SAP S4 HANA Central Finance Lead
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Central Operations Support Specialist
2 weeks ago
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Central Operations Support Specialist
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Central Operations Support Specialist
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Central Operations Support Specialist
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Programs Analyst
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