Central Operations Support Specialist

3 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

Job Summary: We are seeking a highly skilled Central Operations Support Executive to join our team at ASSPL - Karnataka. The successful candidate will be responsible for remotely supporting the daily operations of sellers, including monitoring daily metrics, providing field support, and conducting audits. This role requires a strong understanding of customer experience and a willingness to take ownership of tasks.

Key Responsibilities:

  • Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
  • Liaise between field executives/sellers and internal/external agencies for efficient operation execution.
  • Train and direct sellers on execution and adherence of norms and practices.
  • Develop and deploy SOPs, analyze data, and propose features/processes to improve the seller experience.
  • Work on weekends and in shifts as required.

BASIC QUALIFICATIONS

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
  • Experience with Excel.

PREFERRED QUALIFICATIONS

  • Experience with SQL.


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