Central Operations Support Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Central Operations Support Executive to join our team at ASSPL - Karnataka. The successful candidate will be responsible for remotely supporting the daily operations of sellers, including monitoring daily metrics, triggering field support, and audits. This role requires a strong understanding of customer experience and a willingness to take ownership.
Key Responsibilities:
- Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
- Liaise between field executives/sellers and internal/external agencies for efficient operations execution.
- Train and direct sellers on execution and adherence of norms and practices.
- Develop and deploy SOPs, analyze data, and propose features/processes to improve seller experience.
Requirements:
- Bachelor's degree in a quantitative/technical field (e.g., computer science, engineering, statistics).
- Experience with Excel.
- Preferred: Experience with SQL.
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