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1 week ago
ServiceNow Business Analyst is responsible for driving the successful delivery of business solutions by working closely with stakeholders, product managers, and implementation teams.
This role requires a unique blend of technical and soft skills to gather, analyze, and review customer requirements, maintain backlogs in collaboration with product owners and vendors, and ensure solutions align with ServiceNow best practices.
Required Skills & Qualifications:- 6+ years hands-on experience as a Business Analyst/Product Manager/Product Owner on the ServiceNow platform.
- Strong expertise in Order Management, especially the data model.
- Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
- Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
- Knowledge of CSDM (Common Service Data Model).
- Experience managing large data extractions and transforming them into ServiceNow target formats.
- Familiarity with CSM/OM data model and best practices for data usage.
- Knowledge of API Integration and ITIL processes.
- Experience in large-scale transformation projects is a plus.
- Good knowledge of Agile/SCRUM methodologies.
- Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).
- Strong workshop facilitation and demo presentation skills.
- Excellent written and verbal communication in English, adaptable to different audiences.
- Strong interpersonal skills, positive attitude, and collaborative mindset.
- Ability to simplify complex concepts and clarify required changes.
- Experience working in a distributed, multicultural team.
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