▷ 3 Days Left: ServiceNow CSM Architect

13 hours ago

India Lean IT Inc. Full time

Job Description

Company Description

Welcome to Lean IT Inc., a leading force in the technology sector, specializing in cutting-edge cloud solutions for a diverse array of clients. As an official Salesforce Ridge Partner, we provide expert consultations for optimal Salesforce use, robust customizable solutions, and seamless API integrations. Our expertise spans Data Visualization, Big Data Implementation, Data Migration, and Data Modernization, transforming data into actionable insights. Our team of highly skilled and certified professionals ensures our solutions adhere to best practices in the evolving tech landscape. We also embrace corporate social responsibility as a member of Pledge 1%, contributing to global philanthropy.

Role Description

This is a contract hybrid role for a ServiceNow CSM Architect located in Bengaluru, with some work-from-home acceptable. The ServiceNow CSM Architect will be responsible for designing and implementing ServiceNow solutions, integrating systems, and ensuring architectural consistency. Additional tasks include collaborating with project managers, developers, and other stakeholders to deliver optimal results.

Job Description

Title: ServiceNow CSM Architect

Location:Remote

Experience: Minimum 10 Years

Project Duration: 12 Months (Contract)

Key Responsibilities

The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals.

Core Responsibilities:

- Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM.
- Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.
- Define and maintain CSM roadmap and architecture aligned with platform capabilities.
- Provide architectural leadership across the project lifecyclefrom discovery to deployment.
- Create and review architecture documents, high-level designs, and integration specs.
- Ensure compliance with ServiceNow best practices in performance, security, and scalability.
- Support integrations with external platforms (CRM, contact center tools, customer portals).
- Enforce platform governance, standards, and development best practices.
- Mentor development teams and assist with complex configurations/customizations.

Qualifications and Skills

- Bachelor's degree in Computer Science, IT, or a related field.
- 8+ years of ServiceNow experience with 3+ years in an architect role.
- Strong hands-on experience with ServiceNow CSM implementations.
- Proficiency in Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, and Performance Analytics.
- Experience in REST/SOAP API integrations.
- Excellent stakeholder interaction, presentation, and documentation skills.
- Certifications Required:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist CSM
- Preferred experience with:
- Experience Designer, Employee Center
- Industry-specific CSM configurations (e.g., telecom, public sector)
- Agile/Scrum project delivery

Soft Skills

- Strong problem-solving and analytical thinking.
- Excellent communication both written and verbal.
- Leadership ability with strong stakeholder influence.

  • Servicenow Remote Developers

    14 hours ago

    India ColabNow Full time

    🚀 We’re hiring multiple ServiceNow roles (Remote – Offshore) | Joining by 1 Oct 2025 Looking for strong ServiceNow talent across CSM, FSM, GRC/IRM, Service Portal, and UI Builder. Engagement: Contract/full time | Work mode: Remote (Offshore) | Shift: 9:30 AM–6:30 PM IST Candidate type accepted: Need to submit PAN and UAN number Open Reqs (apply...

  • ServiceNow Developer

    2 weeks ago

    India Orion Systems Integrators Inc Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Servicenow Developer(CSM

    2 weeks ago

    India TESTQ TECHNOLOGIES LTD Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description:Experience in Design configure and customize ServiceNow Customer Service Management CSM moduleMust have experience in the design and implementation of the modules belowO Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etcO ITSMO Custom...

  • Servicenow Developer(CSM

    2 days ago

    India TESTQ TECHNOLOGIES LTD Full time

    Job Description: Experience in Design configure and customize ServiceNow Customer Service Management CSM module Must have experience in the design and implementation of the modules below O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc O ITSM O Custom...

  • ▷ [3 Days Left] Architect

    5 days ago

    Chennai, India Bank of America Full time

    Job Description Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is...

  • ServiceNow Developer – Order Management

    5 days ago

    India Innova Solutions Full time

    Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in ServiceNow Order Management) Language: Fluent English About the Role We are looking for an experienced ServiceNow Developer (Order Management) to support a large-scale ServiceNow transformation project. The...

  • ServiceNow Business Process Consultant

    5 days ago

    Hyderabad, India NTT DATA Business Solutions Full time

    Job Description Job Description ServiceNow Business Process Consultant (CSM, ITSM, ITSM) Location NCR (Noida), Onsite Position Overview We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The...

  • ServiceNow Developer – Order Management

    5 days ago

    India Innova Solutions Full time

    Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in ServiceNow Order Management) Language: Fluent English About the Role We are looking for an experienced ServiceNow Developer (Order Management) to support a large-scale ServiceNow transformation project. The...

  • ServiceNow Developer

    4 days ago

    India Innova Solutions Full time

    Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in ServiceNow Order Management) Language: Fluent English About the Role We are looking for an experienced ServiceNow Developer (Order Management) to support a large-scale ServiceNow...

  • ServiceNow Developer – Order Management

    5 days ago

    India Innova Solutions Full time

    Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in ServiceNow Order Management) Language: Fluent EnglishAbout the RoleWe are looking for an experienced ServiceNow Developer (Order Management) to support a large-scale ServiceNow transformation project. The focus will...