ServiceNow CSM Developer

3 weeks ago

Noida India Coforge Full time

Job Description Job Title: ServiceNow CSM Developer Skills: ITSM, Solution Design, Workflow Automation & UX / UI Design Experience: 5 - 10 years Notice: Immediate to 60 days joiners are preferable Location: Greater Noida, Pune & Bangalore We at Coforge are hiring ServiceNow CSM Developers with the following skillset: - Solution Design: Collaborating with stakeholders to understand business requirements & design customer service solutions within the ServiceNow platform. - Configuration & Customization: Configuring ServiceNow CSM modules, workflows, forms & user interfaces to align with customer service processes and requirements. - Integration: Integrating ServiceNow CSM with other systems & applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems and third - party service providers to streamline data exchange and automate processes. - Workflow Automation: Developing & implementing workflows, business rules and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment. - Custom Application Development: Building custom applications, modules & portals within the ServiceNow platform to extend its capabilities and address specific customer service needs. - User Experience (UX) Design: Designing intuitive & user - friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform. - Reporting and Analytics: Configuring dashboards, reports & analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement. - Security and Compliance: Ensuring that ServiceNow CSM solutions adhere to security best practices & compliance requirements, such as GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act). Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations. - Strong understanding of ITSM & business process automation concepts. - Proficient in JavaScript, HTML, CSS & other web technologies. - Experience with ServiceNow integrations & web services. - ServiceNow certification(s) is a plus. Skills: - ServiceNow development skills. - Strong analytical & problem - solving abilities. - Excellent communication & collaboration skills. - Ability to work in a fast - paced & dynamic environment. - Detail - oriented with a commitment to delivering high - quality solutions.

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