Servicenow Developer(CSM

4 weeks ago

India TESTQ TECHNOLOGIES LTD Full time

Job Description:

  • Experience in Design configure and customize ServiceNow Customer Service Management CSM module
  • Must have experience in the design and implementation of the modules below
  • O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc
  • O ITSM
  • O Custom Service Portal
  • Extensive experience across the ServiceNow core platform security performance and compliance
  • Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding
  • Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
  • Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
  • Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
  • Perform system testing troubleshooting and issue resolution during the implementation phase
  • Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
  • Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
  • Document processes configurations and solutions to create comprehensive user guides and training materials
  • Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts
  • Preferred :
  • Proficient in ServiceNow CMDB Agent workspace and virtual assistant
  • Proficient in Implementation of ITSM module
  • Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
  • Exceptional leadership problem- solving critical thinking and communication skills
  • Skills :
  • Mandatory Skills : ServiceNow CSM

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