Property Operations Manager

1 day ago

Navi Mumbai Mumbai Mumbai City, India beBeeDuty Full time US$ 90,000 - US$ 1,20,000
Job Title: Duty Manager
  • Serves as the property manager on duty and oversees all property operations to ensure the highest levels of hospitality and service are provided.
  • Represents property management in resolving any guest or property-related situation.
  • Manages the flow of questions and directs guests within the lobby.
  • Serves as Guest Relations Manager and handles the tracking of service issues.

Candidate Profile:

  • Educational Requirements and Experience:
  • High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • Or
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
Key Responsibilities:
  • Supporting Property Operations and Guest Relations Needs:
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends a copy of MOD reports to all departments on a daily basis.
  • Strives to improve service performance.
  • Ensures compliance with all policies, standards, and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Supporting Profitability Goals:
  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Reviews financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Managing the Guest Experience:
  • Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
  • Empowers employees to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Records guest issues in the guest response tracking system.
Benefits:
  • We are an equal opportunity employer.
  • We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
  • We are committed to non-discrimination on any protected basis.

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