
Rapid Growth Opportunity
5 days ago
This role is designed for an individual with operational excellence, meticulous record-keeping and task management skills. The successful candidate will have a strong understanding of writing and preparing supporting renewal documentation and quotes, as well as intensive familiarity utilizing tools such as SalesForce, Gainsight, and Conga related to the contract generation.
As a member of this rapidly growing team, you will have a direct impact on our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to the client's renewal including preparation of quotes and supporting documentation for ongoing conversations with the client.
Key Responsibilities:
- Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes, and supporting documentation for ongoing client renewal conversations.
- Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
- Work with our employees to help identify actions needed to support a successful renewal process.
- Build strong working relationships across Sales, Product and Customer Success teams.
Requirements:
- 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process, for a high-growth SaaS company, with a track record of exceeding KPI's.
- Strong analytical and problem-solving abilities.
- Excellent project management skills and attention to detail.
- Familiarity with CRM and renewal management software is a MUST (e.g., Salesforce, Gainsight, and Conga).
- Familiarity generating quotes for various client segments (e.g., SMB, MM, & Enterprise).
Benefits:
- We are offering a competitive compensation package that includes excellent benefits and opportunities for professional growth.
- A dynamic and supportive work environment where you can collaborate with experienced professionals.
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