Supply Chain System Manager

4 days ago

Madurai, Tamil Nadu, India beBeeSystemAdministrator Full time ₹ 6,00,000 - ₹ 12,00,000

Role Overview:

This position plays a critical role in ensuring the stability and performance of Supply Chain systems.

The successful candidate will provide proactive system administration, troubleshooting, and technical support to maintain operational continuity and drive efficiency through reliable system management and responsive communication.

  • Key Responsibilities
  • Provide end-to-end support for all Supply Chain solutions, ensuring continuous system availability and performance.
  • Serve as the immediate technical contact for all locations that use Supply Chain systems, handling calls and chats and documenting all interactions in ServiceNow.
  • Troubleshoot, resolve, and escalate issues and outages, collaborating with vendors, developers, and application administrators to determine root cause and long-term resolution.
  • Manage automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.
  • Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
  • Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
  • Apply standardized procedures and best practices to achieve goals, meet deadlines, and ensure consistent service delivery.
  • Escalate and advance issues as necessary to ensure SLAs are met or exceeded.
  • Develop and maintain documentation for incidents, troubleshooting steps, and resolutions to support knowledge sharing and future problem prevention.
  • Support system upgrades, patches, testing, and deployments in partnership with IT, operations, and vendors.
  • Identify opportunities for process improvement and recommend enhancements that increase efficiency and reliability.

Required Skills and Qualifications:

  • Proficiency with Warehouse Management Systems (WMS) or similar supply chain solutions is strongly preferred.
  • Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
  • Basic understanding of supply chain systems and their interaction with broader business processes.
  • Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations.
  • Self-motivated and thorough, capable of balancing multiple priorities effectively.

Platform Administration:

  • Responsibilities include managing automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.

Benefits:

By working in this role, you will have the opportunity to work on complex problems, adapt and grow to serve customers, communities, and each other.

Our company provides best-in-class products, services, and capabilities across multiple industries.

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