Customer Service Representative for US Healthcare Domain

4 weeks ago


Kolkata, West Bengal, India 2coms Full time
Job Overview
Kolkata-based 2coms is seeking a skilled Customer Support Voice Process professional to join our team. This role involves communicating with customers, resolving queries and requests, and providing exceptional service.

Key Responsibilities:
  • Answering customer calls, responding to emails, and resolving issues in a timely and professional manner.
  • Working in rotational shifts, including nights, to support the US healthcare domain.
  • Ensuring seamless communication with customers and colleagues.


Requirements
To succeed in this role, you should have:
  • A degree in any field (undergraduate, graduate, post-graduate) or equivalent experience.
  • Excellent English speaking and narration skills.
  • Flexibility to work night shifts.
  • Access to a PC/Laptop with an active internet connection at home.


What We Offer
We provide competitive compensation, including a base salary of ₹200,000 per annum, plus incentives and medical facilities. Additionally, we offer cab facilities to support your daily commute.

About Us
As a leading global provider of Business and Knowledge Process Outsourcing services, 2coms values excellence, innovation, and teamwork. Our clients appreciate our commitment to delivering high-quality services that meet their needs.

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