
Tech Support Expert
23 hours ago
We are seeking a skilled and dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization.
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
- Rotational Shifts Including Night Shifts
- 5 Days Working from Office
- Cabs Facility Both Side for Hiring Zone Areas
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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