Support Solutions Expert

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,87,654 - ₹ 12,34,567
About Us

We empower businesses to grow their revenues via WhatsApp.

The Opportunity
  • Join a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
Key Responsibilities
  • Manage customer inquiries across multiple channels efficiently.
  • Provide accurate product/service information and resolve complaints effectively.
  • Promptly resolve product-related issues to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop deep expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Analyze customer feedback and work with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.
Required Skills and Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic and solution-oriented with a passion for delivering excellent customer experiences.

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