Customer Experience Manager

1 week ago

Anantapur, Andhra Pradesh, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 12,40,000

Job Title: Call Center Team Lead

Job Description

We are seeking an exceptional leader to oversee our customer support center. This pivotal role ensures seamless coordination across all divisions, delivering outstanding customer service and driving continuous improvement in customer experience.

Key Responsibilities:
  • Manage a call center team handling complaints, roadside assistance, escalations, and general inquiries.
  • Ensure optimal staffing and shift rotations for uninterrupted service.
  • Monitor team performance using KPIs (response time, resolution rate, CSAT) and drive continuous improvement.
  • Identify training needs and conduct regular upskilling sessions.
  • Collaborate with field teams and dealers to resolve escalations and meet defined KPIs.
  • Oversee the end-to-end handling of product-related complaints.
Requirements

To excel in this role, you should possess excellent leadership skills, strong communication abilities, and a customer-centric mindset.

You will be responsible for managing a high-performing team, ensuring seamless customer experiences, and driving business growth through strategic decision-making.

What We Offer

As a Call Center Team Lead, you can expect a dynamic and challenging work environment, opportunities for professional growth, and a competitive compensation package.

How to Apply

If you are a motivated and results-driven leader, we encourage you to apply for this exciting opportunity.

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