
Global Travel Outreach Specialist
1 week ago
About Us
We are a leading international tour operator with over 21 years of experience in crafting exceptional travel experiences across more than 100 countries. We combine global reach with local understanding and specialize in all-inclusive international packages with expert destination knowledge.
Our Team
We have a team of 90+ professionals handling everything, from visa processing to custom itineraries, group departures, corporate travel, and MICE arrangements. With expert knowledge and all-inclusive packages, we ensure unforgettable travel experiences.
The Role
This is a full-time on-site role for an Expert Telecaller. The Expert Telecaller will be responsible for making outbound calls to potential customers, providing detailed information about our travel packages, answering customer inquiries, and handling bookings.
Daily Tasks
- FOLLOW UP ON LEADS: Make regular follow-ups with potential customers to provide them with information about our travel packages and answer their queries.
- Maintain Customer Databases: Ensure that all customer interactions are recorded accurately and updated regularly in the CRM software.
- Ensure Customer Satisfaction: Provide excellent customer service through professional communication and problem-solving skills.
Required Skills and Qualifications
- Excellent Communication Skills: Strong communication skills in Tamil, English, and Hindi are required to interact with customers effectively.
- Customer Service Experience: Previous experience in customer service and outbound calling is necessary to handle customer inquiries and make sales pitches.
- Persuasion and Negotiation Skills: Strong persuasion and negotiation skills are required to convince customers to book our travel packages.
- CRTM Software Proficiency: Proficiency in using CRM software is essential to maintain accurate customer databases.
- Problem-Solving Skills: Good problem-solving skills are required to resolve customer complaints and issues efficiently.
Benefits
We offer a dynamic work environment with opportunities for growth and development. Our team is dedicated to delivering exceptional travel experiences, and we believe that our employees are the key to our success.
Contact Information
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