Program Director

8 hours ago


Chennai, Tamil Nadu, India Wipro Full time

Key Responsibilities

The Program Manager is accountable for the successful execution of a low to medium complexity program and its profitability. This role requires an understanding of individual programs and their interactions with other programs. Key responsibilities include ensuring customer satisfaction and driving commercial growth within the account.

Financial Management

  • Responsible for achieving gross margin targets for the program.
  • Manages bonus and penalty structures with customers.
  • Ensures adherence to project cash flow schedules.
  • Reduces value at risk (VaR) to ensure financial stability.

Operational Excellence

  • Ensures efficient project effort charged to domain experts.
  • Develops and implements a governance framework for the account.
  • Crafts a clear escalation mechanism to address program issues.
  • Ensures governance ties in with scope and change management.

Customer Satisfaction

  • Leads and owns program delivery, including schedule, risk, and issue management.
  • Ensures delivery meets program quality, cost, and delivery schedules.
  • Manages operational parameters of the program.

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