Travel Industry Professional

1 month ago


Bengaluru, Karnataka, India BCD Meetings & Events Full time

About Us:

We're a leading travel management company, dedicated to helping businesses and individuals achieve their goals through smart travel solutions. With over 100 countries covered and 10,000+ team members working virtually, we operate in a dynamic and flexible environment that fosters innovation and collaboration.

Your Role:

As a Team Leader - Global Operations, you will be responsible for managing travel requests not only within India but also regionally (APAC) and globally. You will support requests from other markets as part of after-hours services or on-demand basis.

Key Responsibilities:

  • Manage key performance indicators, workload, and provide assistance and coaching to the team
  • Ensure high-quality service delivery, meeting customer expectations, and contractual SLA
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Solve problems on the spot using expert communication skills and various tools
  • Maintain client profiles, ensuring special requests and reward program information are included

About You:

We're looking for a seasoned professional with 5-7 years of relevant work experience as a Team Leader. Strong knowledge of managing travel requests is essential, along with proficiency in GDS systems and internet research skills. You should be able to demonstrate excellent problem-solving skills, strong international booking and ticketing knowledge, and above-average productivity levels.

Benefits:

  • Flexible working hours and remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days for rest and recharge
  • A competitive compensation package
  • Travel industry professional perks and discounts
  • An inclusive work environment celebrating diversity

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum based on location and experience. This figure is an estimate and may vary based on individual circumstances.



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