
Customer Experience Manager
2 days ago
Key responsibilities for this role include maintaining accurate records of customer interactions and updates, handling customer complaints efficiently, analyzing various documents related to sale agreements, deeds, power of attorneys, and other relevant legal documents.
- Maintain accurate records of customer interactions and updates.
- Handle customer complaints efficiently, providing suitable solutions and alternatives within set timeframes.
- Analyze various documents related to sale agreements, deeds, power of attorneys, and other relevant legal documents.
- Utilize MS Office skills, including Excel, Word, and PowerPoint.
- Be open to learning and working with AI-powered tools to enhance the customer experience.
- Monitor outstanding payments and follow up with customers accordingly.
- Communicate with financial institutions for documentation purposes.
- Familiarity with industry regulations and Department of Stamp Duty & Registration guidelines.
- Liaise with departments such as Account, Legal, and Liaisoning.
- Process customer accounts and file documents in a timely manner.
- Work towards achieving targets and deadlines (TAT).
- Perform additional tasks assigned by senior authorities.
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