Product Support Specialist

4 days ago

Amrāvati, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 70,00,000

About Us

We are a leading FMCG company focused on the health and wellness space.

The team has extensive experience working with multinational companies and startups, including Uber and Deutsche Bank.

We are seeking a candidate passionate about scaling a business.

Key Responsibilities:

• Handle customer inquiries and resolve concerns via chat, phone calls, and email communication.

• Maintain in-depth knowledge of our products and processes to effectively address customer inquiries and resolve concerns.

• Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.

• Assist customers with placing, tracking, modifying, or canceling orders, and ensure timely delivery.

• Gather customer feedback and report common issues to improve the customer experience and product offerings.

• Collaborate with other departments to ensure a seamless customer journey.

• Document customer interactions, feedback, and resolutions in our CRM system and provide regular reports to management.

Requirements:

• 2+ years of experience in customer support, preferably in a high-growth startup environment.

• Excellent written and verbal communication skills.

• Experience working with tools like Excel or similar software.

• Ability to maintain confidentiality and work with sensitive information.

• Ability to handle multiple tasks with excellent organization skills.

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