Chief Ethnic Wear Retail Operations Manager

2 weeks ago

Hyderabad, Telangana, India beBeeRetail Full time ₹ 9,00,000 - ₹ 12,00,000
Store Manager

As the Store Manager, you will lead retail store operations, ensuring world-class customer service, driving sales performance, managing inventory, and maintaining a unique brand experience.

Key Responsibilities
  • Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
  • Ensure the store reflects luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
  • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
Sales & Customer Experience
  • Drive sales to achieve and exceed monthly revenue targets.
  • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
  • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
  • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
Team Leadership
  • Recruit, train, and supervise sales staff, stylists, and support personnel.
  • Monitor staff performance, set targets, and conduct regular team meetings.
  • Motivate the team to deliver exceptional ethnic wear shopping experiences.
Inventory & Stock Control
  • Oversee stock movement, replenishment, tagging, and barcoding.
  • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
Marketing & Engagement
  • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
  • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations.
Reporting & Compliance
  • Prepare daily/weekly sales and footfall reports.
  • Ensure compliance with billing, GST, and company policies.
  • Maintain safety and operational excellence within the store.
Requirements
  • Strong leadership and people management skills.
  • Excellent communication in English, Bengali, and Hindi.
  • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer-first mindset with problem-solving skills.
  • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
  • Proficiency in billing software, POS systems, and MS Office.
Qualifications & Experience
  • Bachelor's degree (preferred in Retail, Fashion Management, or Business).
  • 4–6 years of experience in apparel/ethnic retail management.
  • Proven success in achieving sales targets and leading retail teams.
Compensation & Benefits
  • Competitive salary + performance incentives.
  • Attractive staff discounts on sarees & apparel.
  • Growth opportunities within the organization.

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