ServiceNow ITOM/CMDB Support Specialist
1 day ago
Job Summary
">We are seeking an experienced ServiceNow ITOM/CMDB Support Specialist to join our team at QAAgility Technologies. As a key member of our ServiceNow support team, you will be responsible for providing expert-level technical support for our clients' ServiceNow ITOM/CMDB modules.
About the Role
">This is a hybrid role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. The successful candidate will have a minimum of 6 years of experience in ServiceNow ITOM/CMDB support and a strong understanding of the module's functionality.
Key Responsibilities
">- Provide timely and effective technical support for ServiceNow ITOM/CMDB-related incidents, resolving issues and escalating complex cases to the appropriate teams as needed.
- Work closely with internal stakeholders and customers to gather additional information about incidents and provide regular updates on progress and resolution.
- Develop and maintain knowledge articles, FAQs, and other documentation to support efficient incident management processes.
- Collaborate with cross-functional teams to identify trends and patterns in incidents and implement preventative measures to reduce future occurrences.
- Contribute to the development of process improvements and best practices within the ServiceNow ITOM/CMDB support team.
Requirements
">To be successful in this role, you will need:
- At least 6 years of experience in ServiceNow ITOM/CMDB support.
- Strong understanding of ServiceNow ITOM/CMDB module functionality and customization.
- Excellent technical skills and ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
Salary Range
">The estimated salary for this role is ₹15 lakhs - ₹25 lakhs per annum, depending on qualifications and experience.
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