ServiceNow ITOM/CMDB Support Specialist

1 day ago


Bengaluru, Karnataka, India QAAgility Technologies Full time

Job Summary

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We are seeking an experienced ServiceNow ITOM/CMDB Support Specialist to join our team at QAAgility Technologies. As a key member of our ServiceNow support team, you will be responsible for providing expert-level technical support for our clients' ServiceNow ITOM/CMDB modules.

About the Role

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This is a hybrid role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. The successful candidate will have a minimum of 6 years of experience in ServiceNow ITOM/CMDB support and a strong understanding of the module's functionality.

Key Responsibilities

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  • Provide timely and effective technical support for ServiceNow ITOM/CMDB-related incidents, resolving issues and escalating complex cases to the appropriate teams as needed.
  • Work closely with internal stakeholders and customers to gather additional information about incidents and provide regular updates on progress and resolution.
  • Develop and maintain knowledge articles, FAQs, and other documentation to support efficient incident management processes.
  • Collaborate with cross-functional teams to identify trends and patterns in incidents and implement preventative measures to reduce future occurrences.
  • Contribute to the development of process improvements and best practices within the ServiceNow ITOM/CMDB support team.

Requirements

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To be successful in this role, you will need:

  • At least 6 years of experience in ServiceNow ITOM/CMDB support.
  • Strong understanding of ServiceNow ITOM/CMDB module functionality and customization.
  • Excellent technical skills and ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.

Salary Range

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The estimated salary for this role is ₹15 lakhs - ₹25 lakhs per annum, depending on qualifications and experience.



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