
Sales And Service Cloud V2 Functional Operations Leader
5 days ago
Job Title: Functional Lead for Sales and Service Cloud V2
Job OverviewWe are seeking a seasoned functional lead to spearhead the implementation of SAP C4C, Sales and Service Cloud V2.
Key Responsibilities- Lead requirement gathering sessions and functional workshops in SAP C4C V1, V2, and SAP CRM.
- Map business processes to capabilities of C4C and SAP Sales and Service Cloud V2.
- Participate in presales RFP for solutioning of CX solutions.
- Prepare Business Requirement Documents (BRD) and functional specifications.
- Configure SAP Service Cloud V2 based on business needs.
- Oversee end-to-end implementation and coordination with component teams.
- Collaborate with team during project phases such as build, test, deployment, and hyper care.
- Experience leading projects with hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.
- At least 2 end-to-end lifecycle implementation projects.
- Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.
- Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.
- Strong knowledge of business process flows in Sales and Service areas.
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