Sap C4c, Sales And Service Cloud V2 Functional Lead

4 weeks ago

Bengaluru, Karnataka, India Bosch Full time

Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US Europe and the Asia Pacific region Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 C4C and V2 SAP CRM experience desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1 V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2 Actively participate in Presales RFP for solutioning of CX solutions Prepare Business Requirement Documents BRD and functional specifications Configure SAP Service Cloud V2 based on business needs e g business roles workflow rules service levels ticket management etc Lead end to end implementation and coordination with component teams Lead UAT User Acceptance Testing and ensure quality assurance of the configured solution Collaborate and work with team during project phases such as build test deployment and hyper care Collaborate with technical teams on integration needs data migration and custom development Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA SAP CPI and Third party ERP s Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2 Skills Required Experience in leading projects with Hands-on experience in SAP C4C SAP Sales and Service Cloud V2 Atleast 2 end to end lifecycle implementation projects Solid understanding of SAP Sales and Service Cloud V2 architecture capabilities and extensibility options Ability to gather requirements perform fit-gap analysis and convert into functional documentation Strong knowledge of business process flows in Sales and Service areas e g lead-to-quote ticket management SLA routing rules Experience in preparing BRDs test cases scripts training materials and user documentation Familiarity with SAP Service Cloud V2 configuration tools such as Workflow Rules Business Rules User Roles Authorizations Service Levels Categorization Schemas Experience in Key user tools and screen adaptations Experience in creation of Org structure Material and customer data Exposure to SAP C4HANA implementation methodology and deployment options Understanding of integration scenarios with SAP S 4HANA or other backend systems Strong analytical problem-solving and communication skills Ability to work in agile scrum environments and interact directly with clients and stakeholders Client facing experience is preferred Good communication skills in English Qualifications Educational qualification B E B Tech MBA Preferred

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