Dispute Resolution Specialist

1 week ago


Lucknow, Uttar Pradesh, India beBeeDispute Full time ₹ 7,50,000 - ₹ 15,00,000

We are currently seeking skilled professionals to manage and resolve customer disputes and fraud cases with a focus on Mastercard chargeback processes.

Key Responsibilities
  • Analyze transaction data, investigate and resolve cases in line with Mastercard chargeback rules and internal policies.
  • Review supporting documentation to determine case validity and liability.
  • Prepare dispute case files, representments and evidence for submission to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Qualifications & Skills
  • 2-5 years of experience in fraud, disputes or chargebacks (Mastercard experience required; Visa knowledge beneficial).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving and decision-making skills.
  • Ability to manage multiple cases with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems and regulatory requirements.
Preferred Qualifications
  • Experience working in financial institutions, fintechs or payment processors.
  • Knowledge of both issuer and acquirer dispute processes.
  • Professional certifications in fraud or payments (e.g. CFE, CAFP) an advantage.


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