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2 days ago
The Senior Associate - Retail Banking Operations role involves minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.
Key Responsibilities- Chargeback & Dispute Resolution
- Handle daily chargeback cases promptly to minimize financial exposure
- Investigate disputes thoroughly and ensure accurate documentation
- Identify trends and root causes of disputes
- Dispute Loss Reduction Strategies
- Analyze dispute data to identify high-risk merchants and transaction types
- Collaborate with merchants to implement fraud prevention tools and best practices
- Share regular insights with stakeholders to improve dispute resolution rates
- Process Enhancement & Risk Mitigation
- Design and continuously improve operational processes for chargeback handling
- Maintain strong financial controls to ensure compliance with internal risk policies
- Balance risk mitigation with service delivery
- Cross-Functional Collaboration & Insights
- Partner with product, promotions, and operations teams to assess risk impact
- Provide input during product design and rollout to ensure risk controls are embedded
- Support business decisions with data-driven insights
- Regulatory Compliance & Quality Monitoring
- Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations
- •6 months duration
- •Contract and remote work
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