
Remote Network Support Specialist
6 days ago
The ideal candidate will possess a strong understanding of 4G LTE and 5G NR technologies, as well as proficiency in Nokia OSS operations.
- Expertise in RTWP/PIM troubleshooting and external interference mitigation is essential.
- Hands-on experience with RET troubleshooting, RF paths, microwave links, and fiber is also required.
- Familiarity with spectrum analyzers and filters for interference hunting is beneficial.
- Provide real-time RTWP troubleshooting support during site activities.
- Login to Nokia OSS for: RTWP logs, lock/unlock radios, parameter checks, and troubleshooting commands.
- Guide crews to resolve RTWP imbalance, PIM issues, and uplink interference.
- Support R&M troubleshooting – radios, baseband, RET, fiber, MW, and RF jumpers.
- Coordinate with Carrier Switch team for software load, commissioning, and integration.
- Monitor KPIs post-commissioning to validate site stability and performance.
- Prepare SCOP reports (Excel/PPT) including KPIs, RTWP logs, alarms, and troubleshooting steps.
This role plays a critical part in ensuring our crews receive strong remote support during troubleshooting, commissioning, and R&M activities, while driving high-quality SCOP reporting.
Additional Skills- Proficiency in MS Excel, PowerPoint, Google Earth for reporting.
- Strong English communication skills (spoken & written).
- Excellent problem-solving, coordination, and documentation abilities.
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